Speak with the person you have the complaint with
CLFE always encourages you to first try resolving the issue with the person you have a complaint with. If you are uncomfortable doing so, ask a staff member, self-advocate or your Program Manager for assistance.
Talk to your Program Manager
If you feel uncomfortable doing so, or the complaint is with the manager themselves, ask the Quality Customer Experience Manager, a staff member or self-advocate for help.
Talk to a Director
If you are still unhappy, you can reach out to the Director of Support Programs or IPRDO. If you are uncomfortable speaking to them, you may ask a staff member or self-advocate or help.
Talk to the Executive Director
If your complaint is still unresolved, you may contact the Executive Director for assistance.
Reach out to a Board Member
If you are still unsatisfied with the result of your complaint, you may contact a board member for help.
Contact a Program Supervisor at MCCSS
If all other options have been exhausted, we encourage you to contact our Program Supervisor at the Ministry of Children, Community and Social Services.

At any point in this process, you may consult the Quality Customer Experience Manager for further assistance.

CONTACT INFORMATION